- When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
- If you have a registered account with Innova Global, you may check the status of your order online. Visit My Account, sign in to your account and click the 'Order' tab.
- Your order status may take up to 4 hour to update after your order has been placed.
An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.
Please note: We are only able to deliver to the shipping address provided on your order.
Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.
Where can we deliver the package to?
We can ship to most countries in the world. Countries not shipped to include: South Sudan, Palestine.
What shipping methods are offered, and what are the respective shipping times?
We have DHL, UPS, TNT, FedEx and so on. The standard shipping can reach the majority of countries, while the priority line can reach most of the main countries.
About customs tax
Taxes may apply for imported goods/services and is regulated by the country law. We are not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
As COVID-19 continues to affect our day-to-day life, online retailers have an increasingly important role to play. We're acutely aware of our responsibilities and we're doing everything we can to ensure you get the items. At Innova Global, we hope you remain safe and healthy during this outbreak. It is our duty to offer a satisfying shopping experience for all of our valued customers as always. Light is at the end of the tunnel, so let's stay strong and patient during these special times. Innova Global will be still here to do our best to support you.
• It is the effect of COVID-19 that makes global express transport so slow that the delivery time may be more longer than ordinary times.